![]() If we can’t print a label, it really puts a damper on that.” I was thinking, ‘I just need to ship products again,’ because we have clients that are a week delayed and our SLA is we ship orders that come in before noon on the same day. “It got to the point where I couldn’t even take it anymore, so I filled out the form on Shippo’s website and got a follow up in 15 minutes. Meanwhile, we’re in the middle, getting yelled at by clients because orders aren’t shipping out because we just can’t generate a label.”īrenner admits that his sales call with Shippo might have been the easiest ever, instantly selling him on the end-to-end shipping solution. “I spent multiple two to three-hour calls, working my way up the ladder and getting responses like, ‘That doesn’t happen.’ or ‘That’s impossible.’ They pointed the finger at others instead of taking responsibility and helping me fix it. Then we got into the app, and they haven’t updated the actual system you’re going to use since 1985.”Īll of these problems were exacerbated by the lack of support that the ShipLab team received. “There were a lot of demos on their website that looked great. Due to the high confusion factor with the vendor’s UI, only tenured employees were able to do certain critical tasks, such as replenishing funds, which resulted in a bottleneck for merchants. Warehouse and fulfillment center employees are a high turnover area, and ShipLab was having to spend significant time on initial training. Part of the challenge with replenishing funds came from the user interface being so difficult to use. We outgrew that quickly and realized we needed to get to a new system.” Now you’re micromanaging how much money is in each account because getting any money back is a pain if the merchant needs to change carriers or is overcharged. “It works for a little while having to replenish funds, but it gets kind of annoying at fifty accounts if they want to charge their own card. Their growth turned small headaches into massive hassles, such as needing to replenish funds in each of their merchants’ accounts. The company quickly expanded well beyond those 1,500 square feet as more brands signed on with ShipLab. They selected a shipping label provider after doing some basic comparisons of what was available in the market and began their journey. With a lease for a 1,500 square foot warehouse, the group started ShipLab, an e-commerce fulfillment center specializing in growing DTC brands. ![]() It’s pretty straightforward, so we could just do this ourselves.’” “There’s a lot more that goes into e-commerce from a speed, accuracy and technology standpoint, and we just couldn’t find one that we felt checked all the boxes. The options he found at the time were unimpressive. Then somewhere around the time when he was on a first name basis with everyone at the UPS Store, he realized he needed a warehouse solution. With a growing e-commerce business, Brenner scaled from his garage to a storage unit. Like so many business owners, Jake Brenner and his co-founders set out to solve a problem they had themselves. Originally founded in San Diego, ShipLab is an e-commerce fulfillment center that provides simple, effective order, inventory, and fulfillment to help entrepreneurs focus on growing their business, not just maintaining it. On the saved search form, click the "Email" tab, check "Send According to Schedule", choose an email address on the "Specific Recipients" subtab and a recurrence pattern on the "Schedule" subtab. You can choose to schedule it to run in the background and have the results emailed to you when complete.
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